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I never received my report and it’s been longer than 24 hours

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Sometimes it can take the full 24 hours for our team to produce our reports, especially during peak season. If however you ordered your report MORE than 24 hours ago and have not received it yet, please take the following steps:
1) Did you receive the receipt from when you ordered your report? If not you may have made a typo in your email address or your transaction was not completed. Please jump on live chat on our website or email and reference the email address you believe you used and the address of the report property.
2) You received your receipt, it’s been more than 24 hours and you still don’t have your report? Please check your spam/junk folder. Some mail providers place PDFs from unknown senders into the spam folder.
3) Not in the spam folder? Please check your email and voicemail for messages from our staff. We may be waiting on more information from you to complete the report.
Still no report? Please email ASAP.
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